Order acceptance & confirmation
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Perth Scuba’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Perth Scuba reserves the right at any time after receiving your order to accept or decline your order for any reason. If Perth Scuba cancels an order after you have already been billed, Perth Scuba will refund the billed amount.
Your purchase details are strictly confidential and no part of your transaction will be discussed without the prior written consent from yourself. All Credit Card transactions are done through a secure internet system which is designed to protect you. None of your details will be shared, sold or transmitted to anyone outside of this purchase.
Given the popularity and/or supply constraints of some of our products, Perth Scuba may have to limit the number of products available for purchase. Perth Scuba reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Perth Scuba confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Perth Scuba will cancel the order and refund your purchase price in full or offer an alternative.
It is your responsibility to ensure you enter your contact details (name, email, address) correctly when you complete your purchase. Failure to do so may result in loss or incorrect delivery of your purchase.
Perth Scuba will not issue a refund if you simply change your mind about something you bought, we will however, offer you a store credit to the value of the purchase price. The item must be returned in an as new sale-able condition along with the original purchase receipt.
Refunds will be offered in instances where it is agreed that a new item is faulty and cannot be repaired and at the discretion of Perth Scuba management. Every effort will be made to ensure any merchandise required to be returned to a manufacturer as fast as possible, so it can be returned to the original purchaser in the shortest possible time-frame.
It is your responsibility to notify Perth Scuba as soon as possible if the item purchased is not suitable or if it has been damaged in transit.
Perth Scuba will take all possible care in packing to ensure minimal movement within the package during shipping.
Refunds will be processed upon receipt of the items in an as new saleable condition. Returns are to be sent at the cost of the returning party unless agreed by Perth Scuba prior to return item being sent. Perth Scuba reserves the right to reduce the amount refunded for damaged packaging where it left the store in new condition.
Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Perth Scuba and cannot be returned or exchanged for cash. Gift Vouchers cannot be used to purchase gift vouchers – if used for this purpose the original expiry date will apply. Perth Scuba Gift Vouchers must be used within 12 months of purchase, depending on the purchase date.
Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Perth Scuba. Voucher is non transferable, however, may be extended by written request prior to expiry for a maximum of 3 months at the discretion of Perth Scuba (no further extensions will be granted). The expiry date is clearly displayed on all Gift Vouchers.
Conditions for Extension
If you have a Perth Scuba eGift card:
- If your Perth Scuba gift card expired LESS THAN 30 DAYS ago, a 30 day grace period from the date of expiry may be applied on request. Please call our Customer Service team on 9455 4448 to discuss. Note: you may be required to pay the difference in cost if the voucher has increased in price since your initial purchase.
- If your Gift Card expired MORE THAN 30 DAYS ago, extensions are not permitted.
Queries regarding Terms and Conditions should be directed to the Perth Scuba Customer Service Team:
Phone: 08 9455 4448
Post: Unit 4/180 Bannister Road
Last updated: January 2015
ABN 12 009 281 172